BPO Training Academy is regarded as one the leading Philippine BPO training centers that land jobs to its graduates. In only its second year last August 23, 2008, BPO-TA has helped 2,568 people reach their dreams of being productive BPO and call center employees. Call center companies that partnered with BPO-TA immediately hired most of the graduates.

BPO-TA train fresh college graduates, drop outs and those seeking to shift careers but could not readily hired by call center companies because of their inadequate mastery of spoken English.

BPO-TA, located infront of University of Sto. Tomas in España, Manila has been offering 8 a.m. to 5 p.m. (100 hours) certificate courses for P8,500 although BPO scholars pay P3,500 with the balance shouldered by the PGMA-TESDA program. This course carries free non-voice (short messaging system or text) courses, which now have popular demand among call center companies.

Big BPO companies require non-voice (SMS) agents who provide text message customer service to clients in Europe and the US. Before majority of call centers cater only to voice-based communications (telephone calls) thereby requiring a high level of fluency in spoken English, a handicap among fresh graduates and those who have dropped out of school for quite sometime. But now, the non-voice service is booming among call centers and this does not require a very high level of spoken English proficiency.

Tags: BPO scholars, BPO Training Academy, call center companies, free non-voice courses, leading Philippine BPO training centers, mastery of spoken English, PGMA-TESDA program, short messaging system courses, text message customer service, voice-based communications